Store Policies

Shipping Options:

Domestic Shipping:

First Class Mail

Orders $0 - $50 -- $3.00

Priority (1-3 Day) Mail

Orders $0 - $50 -- $6.95
Orders $50 - $100 -- $8.25
Orders over $100 -- FREE

International Shipping:

USPS First Class International

All Orders - $20 Flat Rate

Payments:

After placing an order, your card will be authorized but will not be charged until the order has been processed and shipped. Once you place your order, you will receive a confirmation email to the provided address. You will receive a separate emailed shipping notice as soon as the order has been sent.

Returns:

Our goal is to provide our customers with a satisfactory shopping experience. If you need to make a return for any reason, please email us at help@dollhousealley.com, or call us Monday through Saturday 10AM-6PM EST at (704) 495-0377 prior to making any returns.

We will gladly accept returns of all merchandise up to 15 days after receipt of an order, except on products where otherwise stated. Merchandise must be returned in original packaging and original condition. The customer will be responsible for return shipping charges. Due to the fragile nature of our products, we recommend using USPS Priority Mail, which includes tracking and insurance (free for up to $50).

All returns must be sent to:
Dollhouse Alley
P.O. Box 1190
Troutman NC 28166

Refunds:

Upon receiving the returned item, we will issue a refund via the original payment method. We will refund the cost of the original item, minus discounts, once we have received the product and ensured that it is in its original condition. At this time, shipping costs cannot be reimbursed.