Store Policies

Shipping Options:

Domestic Shipping:

First Class Mail (7-10 Days)

Orders $0 - $50 -- $4.00

Priority Mail (1-3 Days)

Orders $0 - $50 -- $6.95
Orders $50 - $125 -- $8.25
Orders over $125 -- FREE

International Shipping:

USPS First Class International

All Orders - $20 Flat Rate

Due to varying USPS First Class International rates, we may be able to offer small refunds on international orders when the actual shipping cost is less than what was initially charged. Customers will be notified if they qualify for this refund.

Because we are an online business that travels to shows with merchandise, sometimes we are unavailable to process orders right away. If we are unable to process or ship an order in a timely manner for any reason, customers will receive an email notification.

Payments:

After placing an order, the customer's card will be authorized but will not be charged until the order has been processed and prepared for shipment. The customer will receive a confirmation email to the provided email address and will then receive a separate emailed shipping notice as soon as the order has been sent, and when it arrives.

Returns:

Our goal is to provide our customers with a satisfactory shopping experience. If you need to make a return for any reason, please email us at help@dollhousealley.com, or call us Monday through Saturday 10AM-6PM EST at (704) 495-0377 prior to making any returns.

We will gladly accept returns of all merchandise up to 15 days after receipt of an order, except on products where otherwise stated. Merchandise must be returned in original packaging and original condition. The customer will be responsible for return shipping charges. Due to the fragile nature of our products, we recommend using USPS Priority Mail, which includes tracking and insurance (free for up to $50).

All returns must be sent to:
Dollhouse Alley
P.O. Box 1190
Troutman NC 28166

Refunds:

Upon receiving the returned item, we will issue a refund via the original payment method. We will refund the cost of the original item, not including discounts, once we have received the product and ensured that it is in its original condition. At this time, shipping costs cannot be reimbursed except in special conditions.