Store Policies

Shipping Options:

All orders are charged an appropriate and up-to-date shipping charge based on weight. We offer standard USPS shipping options in the United States, and USPS and UPS shipping options internationally.
Because we are an online business that travels to shows with merchandise, sometimes we are unavailable to process orders right away. If we are unable to process or ship an order in a timely manner for any reason, customers will receive an email notification with an estimated processing and shipping time.
All orders receive tracking numbers when packages ship, as well as email notifications for shipping, out for delivery, and successful delivery notices.


After placing an order, the customer's card will be authorized but will not be charged until the order has been processed and prepared for shipment. The customer will receive a confirmation email to the provided email address and will then receive a separate emailed shipping notice as soon as the order has been sent, and when it arrives.

Please note that items marked clearance cannot be returned or exchanged.


Our utmost goal is to provide our customers with a satisfactory shopping experience. If you need to make a return for any reason, please email us at, or call us Monday through Saturday 10AM-6PM EST at (704) 495-0377 prior to making any returns.

We will gladly accept returns of all merchandise up to 15 days after receipt of an order (except on products where otherwise stated). Merchandise must be returned in original packaging and original condition. The customer will be responsible for return shipping charges except in extenuating circumstances. We recommend using USPS First Class shipping, which will include a tracking number and insurance up to $50. Larger or heavier orders may require USPS Priority shipping.

All returns must be sent to:
Dollhouse Alley
P.O. Box 1190
Troutman, NC 28166


Upon receiving the returned item, we will issue a refund via the original payment method. We will refund the cost of the original item, not including discounts, once we have received the product and ensured that it is in its original condition.